Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: newCreation Returns, Ste 101, #233, 2950 Newmarket Street, Bellingham, WA  98226-3872 

You can always contact us for any return question at [email protected].

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Items that have been washed, worn, or damaged cannot be returned.  

Unfortunately, we cannot accept returns on clearance sale items or gift cards.


You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Returns (Refunds) and Exchanges

  • We accept returns up to 30 days of receipt of purchase for an exchange or a full refund of the purchase price as long as the item meets our return policy.
  • Refunds on Returns are processed within 48 hours of receipt of the returned item.  However, the bank may take several days. 
  • Returns received after 30 days and up to 90 days will be charged a 15% administration/restocking fee of the purchase price.
  • No returns or exchanges after 90 days. 
  • Return/Exchange items must be unworn, unwashed with the original tags and a copy of the invoice as proof of purchase.
  • Returns/Exchanges without a copy of the purchase invoice or garment tag will be charged a 10% administration fee
  • The customer is responsible to securely package merchandise for return.
  • The customer pays to ship the item to newCreation Returns.
  • We offer free shipping of an exchange back to the customer.  This is one time free shipping per invoice within the USA only.  
  • Customers outside of the USA are required to pay shipping both directions for an exchange. 
  • No COD deliveries.

No Return authorization is required provided all of the above requirements are met.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

We pay for re-shipping the exchange one time per sales invoice within the USA only. 
Customers outside of the USA are required to pay shipping on exchanged items

Return Steps
Enclose the original or a copy of the sales receipt/invoice.
Please fill out the Return form on the back of the invoice or print the Return Form (PDF) from our website.
A Return Address label (PDF) can be printed from our website. It is only an address label not a prepaid label.
Securely package the return and mail to:
newCreation LLC – Customer Returns
2950 Newmarket Street
Suite 101 , #233
Bellingham , WA
98226-3872
USA